Privacy Policy

This Privacy Policy explains how AskAIVault ("we," "us," or "our") collects, uses, discloses, and protects information when you access or use our website, applications, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Name, email address, and account credentials
  • Billing and payment-related information
  • Uploaded documents, content, and knowledge base data
  • Support requests and communications

1.2 Automatically Collected Information

When you use the Service, we may automatically collect technical information such as IP address, browser type, device information, usage data, and log information.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Process subscriptions and payments
  • Improve performance, security, and user experience
  • Respond to inquiries and support requests
  • Comply with legal and regulatory obligations

3. AI Processing and User Content

User-provided content, including documents and data uploaded to knowledge bases, is processed solely for the purpose of providing the Service. We do not use customer content to train public or third-party AI models.

4. Data Sharing and Disclosure

We do not sell personal data. Information may be shared only:

  • With trusted service providers (e.g., hosting, payments, analytics)
  • To comply with legal obligations or lawful requests
  • To protect the security, integrity, or rights of AskAIVault and users

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

7. Cookies and Tracking

We may use cookies and similar technologies to enhance functionality, analyze usage, and improve the Service. You may control cookie preferences through your browser settings.

8. Your Rights

Depending on applicable law, you may have rights to:

  • Access, correct, or delete personal data
  • Withdraw consent where applicable
  • Request information about data processing

9. International Data Transfers

Your information may be processed or stored in locations outside your jurisdiction. We take steps to ensure appropriate safeguards are in place where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at:

Email: contact@askaivault.com